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Privacy Policy

Esatur XXI S.L. (hereinafter Esatur Services) has adapted this website to comply with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE or LSSI), Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and other applicable legislation. Your privacy matters to us. In this privacy statement, we explain the following points:

We encourage you to read these terms carefully before providing your personal data on this website.

Controller of your personal data

Purposes, legal basis and retention periods for processing data submitted through the various forms on this website

Contact form

Purpose: To provide you with a way to get in touch with Esatur Services and allow us to respond to user enquiries for information.

Legal basis: The user’s consent when requesting information via the form and ticking the box to accept this policy.

Recipients: This data will not be shared with third parties unless required by law. The data will be stored on servers operated by CLOUDEUS SL (DATOMEDIA.ES), within the EU.

Retention: Until you request its deletion.

Obligation to provide your personal data and consequences of not doing so

Providing personal data requires a minimum age of 13. For children under 13, the consent of parents or guardians is required for processing their personal data. In no case will data be collected from minors regarding the professional, economic or privacy situation of other family members without their consent.

If you are under 13 and have accessed this site without notifying your parents, you must not register as a user.

The personal data requested is necessary to manage your requests and/or provide the services you may contract, so if you do not provide it, we will not be able to attend to you properly or provide the service you have requested.

Recipients of your data

The personal data you provide to us will not be disclosed to third parties unless required by law or court order. However, many of the tools we use to manage your data are contracted to third parties. To provide services strictly necessary for the development of the activity, Esatur Services shares data with the following providers under their respective privacy conditions:

Google Analytics: A web analytics service provided by Google, Inc., a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help Esatur Services analyse how users use the site. The information generated by the cookie about your use of Esatur Services (including your IP address) will be directly transmitted to and stored by Google on servers in the United States.

Hosting: Soluciones Web On Line S.L., based in Spain, processes the data for the purpose of providing hosting services to Esatur Services. More information at: Professional Hosting

Web platform: Automattic Inc., based in the US, processes the data for the purpose of providing its web platform services to Esatur Services. More information at: https://es.wordpress.com/

Email marketing: The Rocket Science Group LLC d/b/a Mailchimp, based in the US, processes the data for the purpose of providing its email marketing services to Esatur Services. More information at: https://mailchimp.com/

Navigation: When browsing http://www.esaturservicios.com, non-identifiable data may be collected, which may include IP addresses, approximate geographical location, a record of how services and sites are used, and other data that cannot be used to identify the user.

Your rights regarding your personal data

Any person may withdraw their consent at any time, where consent has been given for the processing of their data. You may also exercise the following rights:

• Request access to your personal data or rectification if it is inaccurate.

• Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

• Request the restriction of its processing in certain circumstances.

• Object to the processing of your data on grounds relating to your particular situation.

• Request the portability of the data in the cases provided for by law.

• Other rights recognised in applicable legislation.

You may exercise these rights by emailing comunicacion@esatur.com or by sending a postal letter to the address indicated in the first section of this privacy policy.

If you believe your rights have not been upheld by our organisation, you may lodge a complaint with the Spanish Data Protection Agency, through any of the following means:

Spanish Data Protection Agency Jorge Juan Street, 6 28001 Madrid

Tel. 901 100 099

Tel. 91 266 35 17

Lodging a complaint with the Spanish Data Protection Agency does not incur any cost and does not require the assistance of a lawyer or solicitor.

Will we create profiles about you?

Our policy is not to create profiles about users of our services.

However, there may be situations where, for the purpose of providing the service, commercial purposes or otherwise, we need to create information profiles about you. For example, using your purchase or service history to offer you products or services tailored to your tastes or needs.

In such cases, we will apply effective security measures to protect your information at all times from unauthorised persons who may seek to use it for their own benefit.

Acceptance and consent

The user of this website declares that they have been informed of the conditions regarding the protection of personal data, accepting and consenting to their processing by Esatur Services in the manner and for the purposes indicated in this privacy policy.

Security of personal data

In order to safeguard the personal data provided, we have adopted all necessary technical and organisational measures to ensure the security of such data against alteration, loss, unauthorised processing or access.

Updating personal data

It is important that, in order for you to keep your personal data up to date, you inform us whenever there has been any change in it. Otherwise, Esatur Services cannot be held responsible for its accuracy.

Likewise, Esatur Services is not responsible for the privacy policy regarding the personal data of third parties that any user may provide through the links available on this website.

Commercial emails

In accordance with the LSSICE, Esatur Services does not engage in SPAM practices, so it does not send commercial emails electronically that have not been previously requested or authorised by the user. Accordingly, in each of the forms on the website, the user has the option to give their express consent to receive the newsletter, independently of the specific commercial information requested.

Intellectual and industrial property

This Website and the contents it hosts, including the design of the website, trading name, brands, text, graphics, images, logos, products and services, button icons, software, as well as copyright, registered trademarks, trading names or distinctive signs (hereinafter “the Material”) are protected by intellectual and industrial property legislation and may not be subject to exploitation, reproduction, distribution, public disclosure, modification, extraction, reuse, public communication, transfer or transformation, forwarding or use of any kind, by any means or procedure, of any of them, except where legally permitted or authorised by the holder of the corresponding rights.

All the Material is the property of Esatur Services or its content providers. The compilation (i.e., the collection, arrangement and assembly) of all the contents of this Website, as well as the HTML code created to generate the web pages of this Website, are the exclusive property of Esatur Services or its content providers, and are protected by intellectual and industrial property legislation. Unauthorised use of the Material may constitute a breach of intellectual or industrial property legislation (copyright, registered trademarks, etc.) and other applicable laws.

Access to this Website does not grant Users any right or title to the intellectual and industrial property rights of the Material. Esatur Services grants no licence or authorisation of any kind for the use of its intellectual and industrial property rights or any other property or right related to this Website, its services or contents.

The user undertakes to respect the intellectual and industrial property rights held by Esatur Services.

Esatur Services authorises Users of this Website to view and download (save) to their personal terminal a single temporary copy of the contents of this Website provided that it is exclusively for their private use and without any public, commercial or professional purpose. In any event, Users must retain all references or warnings regarding copyright, trademarks, service marks or products and others relating to intellectual or industrial property rights contained in the original Material and in any copy they make thereof. All rights reserved.

If the User transfers software from this Website to their personal terminal, they may not decompile it or obtain the source code or object code from any software programme that comprises or forms part of this Website.

Esatur Services reserves the right to take legal action against Users who breach or infringe its intellectual and industrial property rights.

Right of Exclusion

Esatur Services reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its sole discretion or that of a third party, to those users who fail to comply with these General Terms of Use.

Updating the privacy policy The privacy policy of this website may be subject to changes, so we recommend reviewing this policy if you regularly use this website. This privacy policy was last updated on [23 May 2018].

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